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FREQUENTLY ASKED QUESTIONS

Frequently asked questions

To save you calling, here are some answers to the questions we often get asked. And if you want the really fine details, you'll find our terms and conditions here. If you can't find what you're looking for, email us here and we'll be happy to get back to you.

Fizzy Living is a professional landlord that is reinventing renting. We provide good quality homes for rent in secure buildings across London, and we're committed to delivering exceptional 5 star* customer service throughout your tenancy. 

To find out where your nearest Fizzy building is, check out the locations page here.

To make an enquiry please call our dedicated Sales Team on 020 8607 0555 or book a viewing online here.

As we're all about hassle-free renting, Fizzy offers virtual 1 to 1 viewings via FaceTime or Skype. You'll have the option to choose that option when you book a viewing online.

Due to the UK’s Right to Rent policy, Fizzy is required to obtain and check original identification of tenant(s) that allow them to live in the UK, these documents are normally checked at viewings. Documents must be obtained and checked for all tenants wishing to live in the property; if a tenant is not present at viewing or a virtual viewing is arranged, a copy of the document must be sent via email to Fizzy. Fizzy is then required to see the tenant and check the document via Skype or FaceTime before agreeing a contract. The originals of those documents will need to be verified in person once the tenant(s) arrives for move-in.

Reserving a Flat

You can reserve a flat on this website; available flats are listed under their locations page here. Alternatively, please contact the Lettings Team who will email you the booking link where you can start the reservation process.

Tenant Referencing Checks

Once the holding deposit is paid, all prospective tenants go through referencing checks which are carried out by Goodlord Limited (‘Goodlord’)to approve your eligibility to enter into a tenancy agreement. These checks usually take between 3 to 5 working days to complete and it is your responsibility to promptly provide all supporting documentation required by Goodlord.

Deposit and Payments

Once all tenants have passed referencing checks, your first month’s rental payment is payable along with the 5 week deposit prior to you moving in. If your tenancy starts before the 15th of the month, your first rental payment will cover the remainder of that month. If your tenancy starts on or after the 15th of the month, your first payment will cover the remainder of that month plus the rent for the following month.

For more information please refer to our terms and conditions found here.

To reserve a flat you pay a holding deposit which will be credited against your move in monies before moving into your flat.

  • £150 for a 1 bedroom flat
  • £250 for a 2 bedroom flat
  • £300 for a 3 bedroom flat

 

The holding deposit is non-refundable if a tenant provides false or misleading information, fails a Right to Rent check, withdraws from the proposed agreement (decide not to let) or fails to take all reasonable steps to enter an agreement (i.e. responding to reasonable requests for information required to progress the agreement.

Any changes to the tenancy will be charged at £50 per change. This includes adding a tenant, changing a tenant, removing a tenant and adding a pet to the tenancy.

The deposit is calculated as 5 weeks' worth of the package rent, and is held for you in the government’s Deposit Protection Service (“DPS”). The deposit covers all damages to the flat and/or furnishings that may occur during your tenancy.

BOB is your dedicated property manager and the real reason why we have the happiest tenants in town. Our BOBs are based on-site in the building and are there to make renting with us simple and hassle-free by providing exceptional customer service and always going that extra mile for our residents. BOBs don't have specific job roles but typical duties include signing and delivering packages while you're at work, arranging access for cleans and repairs, or lending you a set of keys when you've left them at work. 

Yes, Fizzy is London's most pet-friendly landlord (thanks TimeOut London!) and we welcome pets at all Fizzy buildings. We have dedicated pet stations in most of our pet-friendly buildings which are equipped with everything you need to pamper and clean your pets so they can enjoy renting with us too.

Pets are accepted by landlord approval and all pets must live in one of our pet-friendly flats.

Parking for residents is available at the following Fizzy locations: Canning Town, Epsom, Poplar, Walthamstow, Hayes and Fizzy East16. Parking at Fizzy East16 starts from £125 per month and is subject to availability.

We have a selection of furnished and unfurnished flats available, the furnished flat includes: a double or king-size bed frame and mattress in each bedroom, 2 x bedside tables, chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs.

We offer flexible lease terms, with the minimum being 6 months to however long you wish. We believe renters deserve security - we're a professional landlord and own all of our buildings so we're in it for the long haul which means you can rent with us for as long as you want.

Fizzy does not accept guarantors. To pass affordability checks, the joint household income must be at least 2.5 times the rent. Fizzy will ask for advance rental payments if a household does not pass the affordability criteria.

Fizzy are not on site 24/7, however there is an OOO hotline for issues that occur outside of office hours. 

Should any issues arise inside your property outside of office hours, please contact the Fizzy Out of hours number on 0208 438 1872 –  please leave a message detailing your name, property address, contact details and issue. MNM will then call you back.  

Should any issues arise with the communal areas of the building, for example, entrance door, lifts, terrace or hot water outages, please contact 01207 503293 which is covered 24/7.

Yes, absolutely! As with any application we will enter you into referencing with Goodlord who will need a reference from your employer and your previous landlord. If you have a new job and you are still in your probation period, please do let us know as we require 6 upfront rental payment. 

Fizzy does accept applicants who have just started a new job. If you do have a probation period in this role then please do let us know as we require 6 months’ rent to be paid in advance in this case. If you are self-employed then we ask for a letter from your accountant confirming a years’ worth of accounts, if this isn’t possible to provide then we will ask for 6 months’ rent to be paid in advance.

Yes, however as we do not accept guarantors all students must pay 6 months rent in advance and in 6 months installments thereafter. There will be a flat inspection every 2 months for all students renting with Fizzy.

As well as a great flat and quality service, you will also benefit from added extras that come with being a Fizzy tenant. This includes free broadband (Terms and Conditions apply) for the length of your contract, a complimentary annual spring clean, on-site dry cleaning and laundry service, a 24/7 emergency repairs line and our own in-house Repairs Team to deal with any maintenance and repairs issues.

Issues within your home:

Should any issues arise inside your property outside of office hours, please contact the Fizzy Out of hours number on 0208 438 1872 –  please leave a message detailing your name, property address, contact details and issue. MNM will then call you back.  

Building Issues:

Should any issues arise with the communal areas of the building, for example, entrance door, lifts, terrace or hot water outages, please contact 01207 503293 which is covered 24/7.

 

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