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FREQUENTLY ASKED QUESTIONS

Frequently asked questions

To save you calling, here are some answers to the questions we often get asked. And if you want the really fine details, you'll find our terms and conditions here. If you can't find what you're looking for, email us here and we'll be happy to get back to you.

Fizzy Living is a professional landlord that is reinventing renting. We provide good quality homes for rent in secure buildings across London, and we're committed to delivering exceptional 5 star* customer service throughout your tenancy. 

To find out where your nearest Fizzy building is, check out the locations page here.

To make an enquiry please call our dedicated Sales Team on 02081543119 or book a viewing online here.

As we're all about hassle-free renting, Fizzy offers virtual 1 to 1 viewings via FaceTime or Skype. You'll have the option to choose that option when you book a viewing online.

Due to the UK’s Right to Rent policy, Fizzy is required to obtain and check original identification of tenant(s) that allow them to live in the UK, these documents are normally checked at viewings. Documents must be obtained and checked for all tenants wishing to live in the property; if a tenant is not present at viewing or a virtual viewing is arranged, a copy of the document must be sent via email to Fizzy. Fizzy is then required to see the tenant and check the document via Skype or FaceTime before agreeing a contract. The originals of those documents will need to be verified in person once the tenant(s) arrives for move-in.

Step one: reserve a flat

Once you have found your new home (with the help of our lettings team), there will then be a one-off, non-refundable holding deposit per apartment required at commitment stage. This payment will be offset against your 1st months’ rent once your tenancy has been agreed. This amount is refundable if you no longer wish to proceed with the application within 72 hours of making the payment.

The holding commitment is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in-person viewing.

Step two: Tenant Referencing Checks

Once you’ve paid the holding deposit, we will start the referencing checks, which are carried out by flatfair. These checks take around 3 to 7 working days to complete and flatfair will require some supporting documentation in order to complete the checks.

Step three: deposit and payments

Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit, and your first rental payment. Future rent payments will be due on the 1st of each month thereafter.

Fizzy offers two deposit options, you are able to select whichever suits you most -

  • Traditional deposit: traditional deposit paid after referencing and before move in. Held by My Deposits. For a studio and one bedroom flat this is £1,000 and for a two bed or three bedroom flat this is £1,600.
  • Deposit Alternative: flatfair offers a No Deposit solution, so instead of a traditional security deposit, you would pay a one-off check in fee of £350 inc VAT. This is non-refundable and is not a deposit so cannot be used towards covering the cost of any future damages that might occur. You can find out more here

Rather than charge fee, there’s a holding deposit of £200 for a studio and 1 bed and £400 for a 2 or 3 bed. This is credited against your first rental payment, which is due before you move in.

The holding deposit is non-refundable if a tenant provides false or misleading information, fails a Right to Rent check, decides not to continue with the rental, or fails to take reasonable steps to enter into an agreement (i.e. responding to reasonable requests for information).

  • Traditional deposit: traditional deposit paid after referencing and before move in. Held by My Deposits. For a studio and one bedroom flat this is £1,000 and for a two bed or three bedroom flat this is £1,600.
  • Deposit Alternative: flatfair offers a No Deposit solution, so instead of a traditional security deposit, you would pay a one-off check in fee of £350 inc VAT. This is non-refundable and is not a deposit so cannot be used towards covering the cost of any future damages that might occur. You can find out more here

BOB is your dedicated property manager and the real reason why we have the happiest tenants in town. Our BOBs are based on-site in the building and are there to make renting with us simple and hassle-free by providing exceptional customer service and always going that extra mile for our residents. BOBs don't have specific job roles but typical duties include signing and delivering packages while you're at work, arranging access for cleans and repairs, or lending you a set of keys when you've left them at work. 

Yes, Fizzy is London's most pet-friendly landlord (thanks TimeOut London!) and we welcome pets at all Fizzy buildings. We have dedicated pet stations in most of our pet-friendly buildings which are equipped with everything you need to pamper and clean your pets so they can enjoy renting with us too.

Pets are accepted by landlord approval and all pets must live in one of our pet-friendly flats.

Parking for residents is available at the following Fizzy locations: Canning Town, Epsom, Poplar, Walthamstow, Hayes and Fizzy East16. Parking at Fizzy East16 starts from £125 per month and is subject to availability.

We have a selection of furnished and unfurnished flats available, the furnished flat includes: a double or king-size bed frame and mattress in each bedroom, 2 x bedside tables, chest of drawers, a sofa, an armchair, a coffee table, a dining table and dining chairs.

We offer flexible lease terms, with the minimum being 12 months to however long you wish. We believe renters deserve security - we're a professional landlord and own all of our buildings so we're in it for the long haul which means you can rent with us for as long as you want.

In order to rent an apartment with us, you will need to pass affordability checks. The joint household income must be at least 2.66 times the rent. Should a household not pass the affordability criteria we do accept UK based guarantors however they too will be subject to referencing and household income for your guarantor must be 4 times the rent. If this is not possible, we will ask for 12 months rent to be paid in advance.

Fizzy are not on site 24/7, however there is an OOO hotline for issues that occur outside of office hours. 

Should any issues arise inside your property outside of office hours, please contact the Fizzy Out of hours number on 0208 438 1872 –  please leave a message detailing your name, property address, contact details and issue. MNM will then call you back.  

Should any issues arise with the communal areas of the building, for example, entrance door, lifts, terrace or hot water outages, please contact 01207 503293 which is covered 24/7.

Of course. Many of our residents move straight into a Fizzy location as soon as they land in the UK. As with any application, you’ll need to complete tenant referencing checks with flatfair. In your case, they’ll need a reference from your employer and your previous landlord. Please note that if you’re in the probation period of a new job, we’ll ask you to pay 12 months’ rent in advance.

Yes! If you’re in the probation period of a new job, we’ll have to reference you based on this employment and you’ll have to pass the affordability. If you can’t provide this information, we’ll ask for 12 months’ rent to be paid in advance.

Yes of course! We will require you to have a UK based guarantor or to pay 12 months rent in advance.

As well as a great flat and quality service, you will also benefit from added extras that come with being a Fizzy tenant. This includes free broadband (Terms and Conditions apply) for the length of your contract, a complimentary annual spring clean, on-site dry cleaning and laundry service, a 24/7 emergency repairs line and our own in-house Repairs Team to deal with any maintenance and repairs issues.

Issues within your home:

Should any issues arise inside your property outside of office hours, please contact the Fizzy Out of hours number on 0208 438 1872 –  please leave a message detailing your name, property address, contact details and issue. MNM will then call you back.  

Building Issues:

Should any issues arise with the communal areas of the building, for example, entrance door, lifts, terrace or hot water outages, please contact 01207 503293 which is covered 24/7.

 

Your rent will not increase within the initial term of your tenancy unless otherwise stated in your contract. Prior to the end of your tenancy your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.

Your deposit is protected by My Deposits, and refundable at the end of your tenancy. We process the return of your deposit within 10 days after agreeing with you on charges applied to damages, if any, excluding fair wear and tear.

Should you wish to vacate the property at end of your tenancy we require two months’ written notice. If you wish to move-out before the end of your tenancy, please contact one of the team and they will be happy to discuss available options with you. An early termination fee may apply.

Rent is due on the 1st of each month by Standing Order, if rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.

The reference check process is mainly dependent on how swiftly you are able to complete the online application form. However, the process normally takes around 3-7 business days.

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